FAQs

1.How do I know my order is confirmed?

After you place an order, we send an order confirmation to the email address entered at checkout. If it does not arrive, please check your spam folder and contact [email protected] with your name and order details. A shipping confirmation and tracking information will follow when your order is dispatched.

2.Can I change or cancel my order?

Please contact [email protected] as soon as possible. We will try to make changes before dispatch, but changes and cancellations cannot be guaranteed once processing or shipping has begun. Any applicable cancellation rights under law remain unaffected.

3.What payment methods do you accept?

Available payment methods are displayed at checkout. Payment availability may vary by order, location, and payment provider. Do not send card details by email.

4.Is my payment secure?

We use payment services and security measures intended to protect transactions. Payment information is handled by the relevant payment-service providers under their own security and privacy practices. No online transaction can be guaranteed completely risk-free.

5.How much does shipping cost?

Standard shipping within eligible United States destinations costs $8 per order. Eligible U.S. orders of $100 or more qualify for free standard shipping. International shipping costs, if available, are calculated and shown at checkout. Your final shipping cost and applicable taxes appear before payment.

6.When will my order arrive?

Orders typically take 1–3 business days to process, excluding weekends and U.S. public holidays. Our current estimated shipping transit windows are 5–8 business days within the United States and 7–15 business days internationally, after dispatch. These are estimates, not delivery guarantees. Please check our Shipping Policy for details.

7.How do I track my order?

Once dispatched, your order will receive a tracking link by email. Tracking updates may take up to 24–48 hours to appear. You can also use the Track Order page where available.

8.What is your return policy?

Eligible items may be returned or exchanged within 30 days after delivery if they meet our return conditions. Some items, including certain pierced earrings, personalized pieces, gift cards, and final-sale products, may be excluded from change-of-mind returns. Please read our Returns & Exchanges Policy before sending anything back.

9.What if my order is incorrect, damaged, or defective?

Email [email protected] with your order number and clear photos as soon as possible. We will review the issue and explain the available remedy. Claims involving defective or misdescribed goods remain subject to applicable consumer rights.

10.What are your jewelry materials?

Materials vary by item. Check each product page for the applicable metal, plating, stones, and care instructions. Please do not assume every AETHER piece has the same composition or water-resistance rating.

11.How should I care for my jewelry?

Wipe jewelry gently with a clean, soft cloth; store items separately; and avoid unnecessary contact with perfumes, cleaning products, chlorine, and abrasive materials. Remove jewelry before activities likely to expose it to impact or chemicals. Follow any product-specific instructions.

12.Do you offer a warranty?

AETHER offers a two-year limited craftsmanship warranty for eligible manufacturing defects. Please see our separate Warranty Policy for coverage, exclusions and how to make a claim. Your statutory rights remain unaffected.

13.How can I contact AETHER?

Email [email protected], call (857) 540-4676, or use our Contact Us page.

AETHER is a jewelry brand operated by HKS Technology Limited. Our usual email response target is within 1–2 business days (Monday–Friday, excluding U.S. public holidays).

14.How should I care for my jewelry?

Keep pieces away from water, sweat, perfume, lotions, chlorine, and harsh chemicals. Put jewelry on last, gently wipe with a soft lint-free cloth after wear, and store each piece separately in a pouch or lined box away from humidity. Avoid abrasive cleaners or ultrasonic baths, especially on 18K Gold Vermeil, silver, pearls, and gemstone settings.

15.Do you offer a warranty?

Yes. AETHER provides a 2-Year Limited Warranty covering verified manufacturing and craftsmanship defects from the delivery date (structural issues, faulty clasps, loose stone settings, and abnormal premature plating failure under normal care). It does not cover normal wear and tear, accidents, scratches, lost items, water/chemical damage, or unauthorized repairs. To submit a claim, email [email protected] with your order number and clear photos/videos.