AETHERReturns & Exchanges
We want you to enjoy every AETHER piece. This policy explains our returns, exchanges, refunds, and limited craftsmanship warranty. It applies alongside any non-waivable rights you may have under applicable law.
1. 30-Day Return and Exchange Window
You may request a return or exchange for an eligible item within 30 calendar days of the date the package was delivered, according to the carrier's delivery record. Contact us within that window for authorization and shipping instructions. The return must be sent within the deadline communicated when the request is approved.
2. Item Condition
For a change-of-mind return or exchange, items must be unworn, unused, undamaged, and returned with their original packaging and any included tags or accessories. We may decline a discretionary return when the item fails these conditions. These restrictions do not limit rights relating to defective or incorrectly supplied goods.
3. Items Excluded from Change-of-Mind Returns
For hygiene reasons, pierced earrings with opened hygiene seals or evidence of wear are not eligible for discretionary return or exchange. Personalized or engraved items, gift cards, and products clearly marked Final Sale are also excluded from discretionary returns unless otherwise required by law. Unopened sealed earrings may qualify if all other conditions are met. Applicable statutory remedies for faulty goods still apply.
4. Incorrect, Damaged, or Defective Items
If your order arrives damaged, defective, or different from what you ordered, email [email protected] with your order number, a description, and photos if available. We encourage you to contact us within five days of delivery to help us investigate promptly; this suggested reporting period does not cut off any legal rights or eligible warranty claims. Once reviewed, we will offer an appropriate solution, which may include replacement, repair, or refund as applicable.
5. How to Request a Return or Exchange
Email [email protected] with your order number, the items involved, and the reason for the request. We normally reply within 1–2 business days and will provide the authorized return instructions and return destination. Do not mail products to the business-contact or registered-agent address unless we explicitly instruct you to do so. Use a trackable shipping method and retain your proof of postage.
6. Return Shipping Costs
For approved change-of-mind returns, customers generally pay return shipping unless otherwise stated during the authorization process or required by law. Where a return or replacement is required because we sent an incorrect or defective item, AETHER will arrange or reimburse reasonable return shipping as required by applicable law and the agreed claim resolution. The availability and cost of any prepaid label will be communicated before use. Original outbound shipping costs and nonrefundable third-party charges are handled in accordance with applicable law and the circumstances of the return.
7. Exchanges
Exchanges depend on availability. If an approved replacement costs more, we will tell you the price difference before collecting additional payment; if it costs less, we will explain the applicable refund or credit. Please obtain return authorization before sending the original item back.
8. Refunds
After we receive an authorized return, we generally inspect it within 2–4 business days. When a refund is approved, we aim to initiate it to the original payment method within 5–7 business days. Your bank or payment provider may need additional time to post the funds. We will confirm when we initiate the refund. Refunds remain subject to mandatory consumer protections.
9. 2-Year Limited Craftsmanship Warranty
We stand behind our quality with a 2-year warranty covering verified defects in materials and craftsmanship (including clasps, settings, structural integrity, and abnormal plating deterioration under proper care). Normal wear, accidental breakage, lost pieces, chemical/water exposure, or improper maintenance are excluded. To file a claim, email [email protected] with your order number, product name, and photos/videos of the defect. For confirmed manufacturing defects, AETHER will provide repair, replacement, or refund and reimburse authorized return shipping. Statutory consumer rights remain unaffected.
10. International Returns and Contact
Customers outside the United States should contact us before returning an item to receive destination-specific instructions. Import duties, taxes, and cross-border return charges may be treated differently depending on the reason for return and applicable law. Contact: [email protected]. Please do not send returns to an address displayed elsewhere on our website without authorization.