AETHERShipping & Delivery
We want your AETHER order to reach you with clear, straightforward delivery information. The following shipping options apply to eligible orders placed through aetherpieces.com.
1. Shipping Rates & Free Shipping
Standard shipping to eligible destinations in the United States is $8 per order. Eligible U.S. orders of $100 or more qualify for complimentary standard shipping. Available shipping services, any international shipping charges, applicable taxes, and the final total are displayed at checkout before you place your order.
2. Order Processing
We typically process orders within 1–3 business days after payment confirmation, Monday through Friday excluding U.S. public holidays. Weekends, holidays, peak order periods, and product availability may affect processing. Processing time is separate from shipping transit time.
3. Estimated Transit & Delivery
Once dispatched, standard U.S. shipping typically takes 5–8 business days. International shipping, when available, typically takes 7–15 business days depending on the destination and customs processing. Including usual order processing, the combined estimate is approximately 6–11 business days for U.S. orders or 8–18 business days for international orders. These are estimates, not guaranteed delivery dates. Please check checkout for applicable service and destination information.
4. Where We Ship
We ship to eligible addresses within the United States and selected international destinations. Available destinations and methods are displayed at checkout. If your destination is not available, please contact [email protected] before placing an order.
5. Tracking Your Order
When your order has been dispatched, we send a shipping confirmation with tracking information. Carrier tracking updates may take 24–48 hours to appear. You may also use our Track Order page where available.
6. Address Changes & Cancellations
Please review your shipping details before payment. If you notice an error or would like to request a cancellation, email [email protected] promptly. We will try to assist before dispatch, but changes may not be possible after processing or shipment. Applicable legal cancellation rights remain unaffected.
7. Delayed, Lost or Damaged Shipments
If a package is significantly delayed, appears lost, arrives damaged, or is marked delivered but cannot be found, contact [email protected] with your order number and any relevant photos. For a delivered-but-missing package, please first check with household members, neighbors, building management and the carrier. We will review the issue, work with the carrier when appropriate and explain any available replacement or refund rights. If shipment cannot occur within the promised time, we will handle delay notices, consent and refunds as required by applicable law.
8. International Duties and Taxes
International deliveries may be subject to import duties, customs fees or taxes assessed by the destination country. Unless checkout states otherwise, these charges are paid by the recipient. Customs clearance may affect estimated delivery times.
9. Returns and Contact
For returns and exchanges, consult our Returns & Exchanges Policy and obtain authorization before shipping an item back. Do not send returns to a public contact address or registered-agent address unless our team specifically directs you there. For help, email [email protected]. We normally aim to respond in 1–2 business days.