AETHERWarranty Policy
At AETHER, we believe timeless jewelry deserves lasting care. Every piece is thoughtfully designed with attention to quality, craftsmanship, and everyday elegance. We stand behind our jewelry with a 2-Year Limited Warranty, providing support for eligible manufacturing and craftsmanship defects.
1. Warranty Coverage Period
All eligible AETHER jewelry is covered by a 2-year limited warranty beginning on the date of delivery. This warranty applies to manufacturing defects discovered during normal, intended use and is subject to the terms outlined below.
2. What's Covered
Our limited warranty covers eligible defects in materials or workmanship, including: Manufacturing Defects: Structural issues resulting from the manufacturing process. Clasp & Closure Defects: Faulty clasps, hinges, or fastening mechanisms caused by manufacturing defects. Stone-Setting Defects: Loose or improperly secured stones resulting from defective craftsmanship. Premature Plating Defects: Abnormal or premature deterioration of gold or silver plating attributable to a verified manufacturing defect under normal use and proper care. All warranty claims are subject to inspection and verification.
3. What's Not Covered
Our warranty does not cover damage resulting from normal wear and tear, misuse, accidents, or improper care. Exclusions include: Surface scratches, dents, and cosmetic changes from regular wear. Natural changes in appearance caused by everyday use or aging. Accidental damage, broken chains caused by pulling, or bent jewelry. Lost or stolen jewelry. Damage caused by exposure to perfumes, lotions, cleaning agents, chlorine, saltwater, or harsh chemicals. Damage caused by improper storage or failure to follow recommended jewelry care instructions. Alterations, repairs, or modifications performed by unauthorized third parties.
4. How to Submit a Warranty Claim
If you believe your jewelry has a manufacturing defect, please contact our customer support team. Email: [email protected] Please include: Your order number or proof of purchase. The name of the affected product. A brief description of the issue. Clear photographs or a short video showing the defect. Our customer support team typically responds within 1–2 business days, excluding weekends and U.S. public holidays.
5. Warranty Review & Resolution
Once your warranty request has been received, our team will review the submitted information and may request additional details or a physical inspection. If a manufacturing defect is confirmed and the item qualifies for warranty coverage, AETHER may offer an appropriate remedy, such as: Repair of the affected jewelry. Replacement with the same product, subject to availability. Replacement with a comparable product, where agreed. A refund when repair or replacement is not appropriate. The available remedy will depend on the nature of the defect and applicable consumer protection requirements.
6. Warranty Shipping
If a physical inspection or return is required, our customer support team will provide the appropriate shipping instructions. For approved manufacturing-defect claims, AETHER will cover reasonable return shipping costs using an authorized return method. Please do not send items to our public business contact address without prior authorization.
7. Additional Information
This limited warranty applies to eligible jewelry purchased directly from AETHER through aetherpieces.com. Warranty coverage does not replace or limit any rights customers may have under applicable consumer protection laws. For questions regarding your warranty, contact [email protected]. AETHER — Timeless Jewelry, Thoughtfully Made.